How to shop

Welcome to our Online Store, below you will find some simple instructions to make your purchase. Below are some answers to most frequently asked questions. If you have any doubts, suggestions or additional comments, please contact us, in the file of each of our garments you can select a size and press the button “Add to cart”, you can see the added article in “View cart”, in the upper right. continue shopping or, if you have finished your order, press the button “Pay with PAYPAL”, the site will be redirected to Paypal. If you do not have a Paypal account do not worry, they will give you the option to pay directly by credit/debit card. if everything works correctly, you will receive an email confirming receipt of your order.

Information about the person responsible for the anaikigai.com website

Holder: ANA CUEVAS FERNANDEZ
TAX ID: 13941204F
Fiscal address: C/ Luis Martínez 21, 39005 Santander
E-mail: online-shop@anaikigai.com
1. Shipment Details
Free shipping for Spain (mainland and Balearic Islands).
For Canary Islands, Ceuta and Melilla the expenses will be 15€.
Orders within the European Union: 25€.
For orders outside the EU: 45€.
Attention The shipping costs will be calculated after paying your order in Paypal, so if your address is not in Spain (peninsula and Balearic Islands) you will be asked for an additional credit before proceeding to ship the order.
The time of preparation of the orders is of 24-48h, if the article is in stock.no changes of address are accepted once the package has been sent.
If you need to make any changes write to us at
online-shop@anaikigai.com
2. Accepted method of payment
Payments will be processed securely by Paypal.
3. In what currency will the charge be made?
The final price is established and will be charged in euros.
The total charge to your account will be the equivalent amount in your local currency based on the rate applied by Paypal when the purchase is made.
4. Do I have to pay customs and import charges?
Any customs or import payment will be paid once the package reaches its destination country. This amount must be paid by the receiver of the package. Unfortunately, we have no control over these payments and cannot tell you what their cost will be, it will depend on the customs duties and import taxes of each country. we recommend contacting your local customs office to check the current rates before placing the order and thus avoid unexpected charges. bear in mind that your package may suffer delays by customs and that additional charges may be applied. We have no control over this and cannot give you more details.
5. Can I order by phone?
Due to our customer service policy, telephone orders are currently not accepted.
6. What if I have difficulty executing an order?
We’re sorry to hear that you’re having trouble placing your order. The easiest solution is to contact us at online-shop@anaikigai.com and we will be happy to help you solve it.
7. Can I change my order once it has been placed?
Please contact us as soon as possible if you have placed a wrong order so that we can cancel it, allowing you to do it again correctly. Once your order has been confirmed it will not be possible for us to change or cancel it.
8. How long does it take to ship my order?
Our way of working is artisan, the time to prepare your order will be between 24 and 72 hours if it is available in stock, when your order has been sent you will receive an email “Confirmation of Shipment”, sent by Paypal, with your tracking number of the courier company.
9. Can I track the status of the order?
You will be able to track your progress online at the courier company’s website, with your tracking number.
10. What do I do if my order is not correct?
If you find that we have made a mistake with your order, please contact us at online-shop@anaikigai.com including the reference number.
11. How do I return an item or order?
You can make a return within a maximum of 12 calendar days from the date of receipt of the order, the customer will bear the shipping costs of such return. In order for a product to be returned, it must be in perfect condition and in its original packaging.
ANA IKIGAI reserves the right to reject changes that are outside the return period and items that are not in the same condition in which they were shipped, the refund of the amount paid, plus initial shipping costs, will be returned according to the same way in which payment was made. read our Terms and Conditions for more information.